Frequently Asked Questions – FAQ
- Q: What maintenance is required for Shifter devices?
A: Once the device is set-up to Customer’s needs, there is typically very little maintenance involved. The Customer will have to keep device clean and dust free and may from time to time have to adjust sensors and moving parts. Springs and (Z-motor) Caps can get loose from usage and may require periodic re-tightening or adjustment. The device may require periodic re-calibration depending on the volume of use and operating conditions. Maintenance and day-to-day running are responsibility of the Customer.
- Q: Can OLT calibrate and configure my Shifter device?
A: OLT provides initial configuration and calibration of the device. Part of Customer’s day-to-day maintenance is to calibrate the device and adjust any parameters to their needs. It is Customer’s responsibility to ensure the device is suitable to their needs.
- Q: Calibration and set-up screens warn users of potential damage to device, injury to persons, and invalidation of warranty. Can you please explain?
A: The Shifter is a custom assembled as special order for Customers and as such, Shifter offers a very wide range of configuration options. If the customer decides to override or change settings provided by OLT this may cause damage to device or persons. For this reason the responsibility associated with changing the configuration and calibration parameters and any damage or injury lies with the Customer.
- Q: Can OLT provide extended warranty period or maintenance services?
A: Yes, OLT can provide extended warranty periods and maintenance services for both hardware and software. Please note for the device itself, OLT only provides materials and assembly service and does not warrant the use of the device as a product.
- Q: Can OLT send an engineer to our site?
A: Yes, OLT can send engineers to customer site.
- Q: What maintenance and support is available for Crystal Shifter?
A: OLT provides support and maintenance agreements for both hardware and software. OLT’s maintenance agreements includes unlimited time and materials but excludes wear and tear materials and travel costs. Customers are responsible for daily running and maintenance of the device (e.g. keeping the device clean and calibrated).
- Q: What service OLT provides in relation to Crystal Shifter?
A: OLT undertake assembly of Crystal Shifter as a special order. OLT only supplies materials and provides assembly service using a third party design and related assembly instructions to construct the Shifter device. OLT does not provide or sell Shifter device as a product nor does it claim or warrant its suitability for any use. OLT develops software for Shifter device and provides that software to Customers who wish to use it. OLT also provides support and maintenance services for both hardware and software. Both the device and software are provided under conditions specified in OLT’s End User License Agreement.
- Q: What should I know before considering purchase of Shifter device?
A: OLT highly recommends talking to one of Shifter users and seeing device operate in laboratory before making any purchase decisions. Prospective Customers should also read, understand, and accept OLT’s Terms and Conditions and End-User Licence Agreements.
- Q: Where can OLT deliver the Shifter device?
A: Shifter devices are used worldwide. OLT services and products are delivered Ex Works (incoterm). OLT will provide packaging, handling, and will liaise with Customer’s preferred shipping company and Customs agents. Ex Works term means that OLT’s responsibility stops at delivering the device at it’s own premises. Customers are invited to inspect the device before any shipping take place and OLT aims to send videos and photos of devices prior to shipping. Exceptionally, at OLT’s discretion, we can organise shipping to customer’s address however our delivery terms would remain Ex Works. All shipping and import/export fees and duties are responsibility of Customer.
- Q: Why do you require a deposit for the Shifter device?
A: OLT procures materials and assembles the Shifter device as special, custom, order for the Customer. The deposits are required to accept the order and typically part-cover costs of materials, administration, and ordering of parts.
- Q: What else will I need to operate Shifter?
A: The customer is recommended to have a touch-screen PC and Microscope that can fit the Shifter device. The software can make use of a barcode reader for tracking crystals through the work flow so you may also want to consider a barcode reader.
Crystal Shifter integrates with a variety of lab equipment (e.g. imagers, databases, foot/hand controllers, etc). Please get in touch with OLT to discuss integration with other equipment and accessories. OLT can also provide technical detail on request to aid purchase of any accessories or compatible equipment.
- Q: What Plates can I use with Shifter?
Shifter is designed for SwissCI 96 MRC 3 “Midi” Lens plates (or plates with same dimensions). OLT has developed a number of different Plate Adapters for popular formats, e.g. SwissCI 96 MRC 2 drop, Intelliplate 96/3d, Maxi. Shifter is designed for and typically used for sitting drop applications but can accommodate hanging drop too (in combination with NexTal 15 drop guards).
Shifter operates 2 plates at the time and users can use different plate types at the same time – for example, MRC3 plate can be in one plate carrier and MRC2 plate the other. User can then use both plate types at the same time and in the same Shifter workflow.
OLT can accommodate any other SBS-sized plates by producing specially designed Plate Adaptors and definitions if these are not available already. Please contact us to discuss your exact requirements.