Support and Downloads

On this page you will find links to different support resources.

In order to gain access to support resources you will need:

  1. Google Account registered to your business email address. Please make sure to select “I prefer to use my current email address” on the sign-up form. If you already have a personal Google account you can use that although your business email is preferred. Click here to create your Google Account.
  2. Register for OLT support. Register using the form here.  Please put the email address used with Google Account above in the form. Your organisation will need support agreement with OLT for you to qualify for this service.

Software and Hardware Videos

To access various videos and how-to’s please click here
[opens in new window/tab, you will need to login using your Google Account credentials that have been registered with OLT].

Software Updates / Downloads

To download latest drivers and software updates please click here.
[opens in new window/tab, you will need to login using your Google Account credentials that have been registered with OLT].

Troubleshooting Tips

For troubleshooting tips and some common errors please click here.

Contact OLT – Raise Support Request

Before contacting OLT for support please:|
1. Make sure you have read and understood fully the User Manual
2. Please try troubleshooting your issue; read Troubleshooting tips.

Whilst OLT endeavours to support all customers if your organisation does not have current Support Agreement with OLT we cannot guarantee response or resolution times. Please contact OLT using email contacts provided to you.